Critical success factors for successful enterprise resource by mehta0108

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Before John could ask another question, Frank continued on about his frustration of ruining six shirts and wasting a lot of time in taking the measurements. ” John answered, “Why would that be any different than coming home and seeing only eight shirts in the closet? You have to perform the experiment a sufficient number of times to verify the exact yield at each process step. That is why it is important to put 10 shirts in the washer and 10 shirts in the dryer each time until you can verify that the yield at each step is repeatable.

Frank was also the consumer. Frank nodded his head and gracefully ended the meeting without really understanding Jim. Key Message Types of customers: • Primary. Directly receive output from previous step in the process • Indirect. Do not directly receive output from the process, but are affected if the output is in error • External. Receive the end product or service, but are outside the organization Who Is the Customer? 29 The Example of the Restaurant: Learning About Unhappy Customers This learning experience involves Frank and Laura and: • Mark, a sophisticated and successful lawyer • Ken, the owner of House of Beef, an upscale restaurant • Jim, an expert who has been working in PI for 20 years After Laura accepted his invitation to dinner, Frank asked his friend Mark to recommend a restaurant.

Also, the pancake mix was not in the pantry where it was supposed to be—it was on a shelf in the basement with the syrup. So, the next step took an additional five minutes. The first two steps caused Frank to add nine minutes to the total throughput. 1. We note that Frank needed extra time to pour in the batter, flip and fry the other side of the pancake, and serve the pancake. 5 minutes was added per pancake. For four pancakes, the extra added time is six minutes. So the total throughput for Frank is 49 minutes—15 minutes longer than Laura’s.

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